We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.
Return Eligibility
You can return an item within 90 days from the delivery date.
To qualify:
- We accept returns of both defective and non-defective products
- We also accept returns of new and slightly used products
How to Request a Return
- Reach Out First:
If your item is damaged or defective, include clear photos and a short description. - Wait for Instructions: We will review your request and send return instructions. Please do not ship anything back before approval.
- Return the Item: Once approved, ship the item using a trackable and insured method. A valid tracking number is required.
- Return Methods: In-store, drop-off location, or mail (based on approval instructions).
Refund Process
- After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days
- You will receive a full refund, including original shipping and handling fees
- We do not charge restocking fees
Wrong or Damaged Items
- If your item is defective, damaged, or incorrect, email us with a photo
- In most cases, no return is required
- We will send a replacement or issue a full refund, depending on your preference
11. Contact Us
If you have any questions or requests, contact us:
📧 Email:contact@hometaffy.com
📞 Phone: +1 (270) 605-2788
📍 Address: 13245 Los Angeles St, Baldwin Park, CA 91706, USA to refunds and returns.